Refund policy

Last updated: September 2026

At Kayra Gifts, your satisfaction is our priority. Please read this policy carefully so you know exactly what to expect.

Quality Issues — Damaged, Wrong or Missing Items

If your order arrives damaged, defective, incorrect, or with missing items, please contact us within 14 days of delivery at help@kayragifts.store with the following:

Your order number
A clear photo or video showing the issue

We will review your case promptly and offer either a full refund or a free replacement at no cost to you. You do not need to return the item in these cases.

Change of Mind / Wrong Size Ordered

If you wish to return an item due to personal preference — such as ordering the wrong size or simply changing your mind — please contact us at help@kayragifts.store before taking any action.

Please be aware of the following:

Our products are fulfilled and shipped internationally. There is no local return address.
Any authorised returns must be sent to our international fulfilment warehouse. Return shipping costs are entirely the customer's responsibility and can be significant.
Processing times for returned items can take up to 3 months.
For items valued under approximately £10, we will typically offer a partial refund or a free replacement as an alternative to a physical return, as return shipping costs often exceed the item's value.